Return and Refund Policy

Thank you for choosing Fast Xpress Shipping. We strive to ensure that every shopping experience is seamless and satisfactory. However, if you are not completely satisfied with your purchase, we encourage you to review our return and refund guidelines below.

This policy outlines the terms and conditions for returns and refunds of products purchased through our services.

Definitions and Interpretation

  • Company: Refers to Fast Xpress Shipping, also referred to as “We,” “Us,” or “Our.”
  • Goods: The products available for purchase through our website.
  • Order: The request made by you to purchase Goods from the Company.
  • Service: Refers to the online platform or website used to facilitate the purchase of Goods.
  • Website: Refers to Fast Xpress Shipping, accessible at https://www.fastxpressshippingshopping.com.
  • You: The individual or entity making use of our services or purchasing Goods.

Right to Cancel an Order

You have the right to cancel your Order within 14 days without providing a reason. The cancellation period will expire 14 days after you (or a third party appointed by you, who is not the carrier) takes possession of the Goods.

To exercise your right to cancel, you must inform us of your decision via a clear statement. You can notify us using the following methods:

Once we receive your cancellation notice, we will process a refund within 14 days. We will issue the refund using the same payment method you used for the original transaction. You will not incur any fees for this refund.

Return Conditions

To be eligible for a return, the following conditions must be met:

  • The Goods must have been purchased within the last 14 days.
  • The Goods must be in their original packaging and unused.

Certain products are not eligible for returns, including but not limited to:

  • Personalized or customized products.
  • Perishable items or products with an expiry date that has passed.
  • Goods that are sealed for health or hygiene reasons and have been unsealed after delivery.
  • Goods that, by their nature, have been inseparably mixed with other items after delivery.

We reserve the right to refuse any return that does not meet the above conditions at our sole discretion.

Refunds

Only regular-priced Goods are eligible for refunds. Goods purchased on sale or at a discount are non-refundable, unless otherwise required by applicable law.

Returning Goods

You are responsible for the cost and risk associated with returning the Goods to us. We recommend using a traceable and insured shipping service to ensure the Goods are returned safely. Please send the Goods to the following address:

8675 W 135th St, Overland Park, KS 66223, USA

We cannot be held liable for Goods that are lost or damaged during the return shipment. Please ensure that you retain proof of return delivery to help facilitate the refund process.

Gifts

If the purchased Goods were marked as a gift when ordered and shipped directly to you, you will receive a gift credit for the value of the returned items. Once the returned product is received, a gift certificate will be issued.

If the Goods were not marked as a gift, or if the gift giver had the Order shipped to themselves to deliver to you, the refund will be processed to the original purchaser.

Contact Information

If you have any questions or need further assistance with our Return and Refund Policy, please feel free to contact us:

We are committed to ensuring that your experience with Fast Xpress Shipping meets your expectations and will work with you to resolve any issues promptly